Games
Payments
Problems
Games
If I don't like the game, can I get a refund?

This is not possible. The goods purchased by the buyer are not subject to return or exchange if the goods have been received.

I want to buy the game, but how do I know if it has multiplayer or Steam achievements for example?

The information is displayed on the product page in the store, see the "Features" block.

Can I gift the game to another person?

You can! After purchase you can transfer the received goods, but please note that any game can be activated only once and only for one selected account.

If I didn't find the game I wanted with you, is there somewhere I can claim it so that it can at least presumably appear in your assortment in the future?

If there is not any game in our store, there is probably no way to refill this product.

I bought the game, how and where can I pick it up?
Your completed purchases are always available in the My Purchases section. To authorize, you need to specify the mail you used when placing an order and pass Google's "robot" check.
When is the game expected to be played?

We do not have information on the availability date of this item. If this item has a page in our store with the status "Out of stock" or "Coming Soon", you can subscribe to be notified about the availability of the item by clicking on the envelope icon.

What is the activation region?

The list of countries is listed on the product page in the store!

First time buying a game that is on "pre-order", what is that?
Pre-order of the product means to book it until the release date. After payment for the product you will receive a letter to the specified email that will redirect you to the order page with an attached timer, after which you will receive a key. Keys are issued immediately after the timer expires in the purchase or, usually, it happens on the day of release 00:00 UTC.
Is it possible to buy account / weapons / coloring books etc. in this store?
No, the store only sells licensed games and add-ons!
Payments
What ways can I pay for the product?

Click on the "Add to Cart" button on any featured product page and see a full list of available payment methods.

Can I pay for an item using my Steam Wallet?
No, Steam Wallet works exclusively within Steam! You can only pay for the product using the methods presented by the store.
I have pre-ordered but due to circumstances I need to cancel it, is this possible?
Yes, it is possible. Open the "Refund" tab on the order page in your personal cabinet. If you do not have this tab, write to the "Correspondence" tab.
I want to pay for an item with a bank card, is it safe?

Completely safe! The store and payment aggregator are responsible for the confidentiality of the information received, and the funds are debited only for the specified cost of the selected goods when placing an order. And also, it is impossible to place an order if the owner of the bank card does not have 3D-Secure protection, which protects both the store and the buyer from carding fraudsters!

How do I find out the commission percentage from the payment processor and how much it will cost along with the fee?

Click the "Buy" button on the product page, select a payment method and you will be billed the price including the commission for the selected method.

Can I buy multiple items at once, add them to my cart?

Yes, you can.

Problems
I bought the game, but on activation it writes that the product is not intended for my region!
Such a problem may occur only if you did not pay attention to and/or ignored the warning about regional restrictions, the consent to familiarize yourself with which each purchaser is obliged to confirm in advance. And you also live in a country that is not available for activation of such a product. Most games are intended for activation and launch only in the EU and UK, the list of which is listed in the warning before placing an order!
I bought the game, but I didn't get it in the mail and it's not in the "My Purchases" section either!

Please check to see if you made a mistake when entering your mailing address to log into My Purchases!

If your money was debited and the item was not received with the specified postage, in all likelihood you may have made a mistake in specifying your address at checkout.

To solve this problem you can contact the technical support of the store by clicking on the button below "Leave a message".

What to do if the game crashes, freezes or does not start?

The store is not responsible for possible technical problems with the game, and the maximum that we can recommend in this situation - reinstall or update the drivers on the hardware of the computer, reduce graphics settings in the game, check your computer for viruses / miners, terminate unnecessary processes from Task Manager, reinstall the OS, as well as check if any parts of the computer are not overheating.

If none of the above solves your problem, you should look for a solution on forums, on the Internet or contact the product developer's support for an official answer.

Any questions?
Write to us